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Contact us

Contact & Support
We’re here to help!
If you have any questions, feedback, or issues, please reach out to our support team. We typically respond within 24 hours on business days.

Contact Information
•     Email: vtg@ithakacompanylimited.com
•     Business Hours:
•     Monday – Friday: 9:00 AM – 6:00 PM
•     Saturday: 10:00 AM – 2:00 PM

Send Us a Message
To contact us, please include the following information in your email:
•     Name: Your full name
•     Email: Your email address
•     Subject:
       •     General inquiries → use “General inquiries”
       •     App features or suggestions → use “App Features”
       •     Privacy or security issues → use “Privacy and Security issue”
       •     Access problems (app won’t open / no notifications) → use “Access issue”
       •     Suggest new features → use “New features”
       •     Account deletion → use “Account deletion request”
•     Message: Describe your question or issue
We’ll get back to you as soon as possible.

Notices
•     Response time: We aim to reply within 24 hours on business days. Urgent issues are prioritized.
•     Password reset: Click “Forgot Password” on the login screen. If you don’t receive an email, check your spam folder or contact support.
•     Account deletion: Send a request to vtg@ithakacompanylimited.com with the subject line “Account Deletion Request”. Your account and all related data will be permanently deleted within 7 working days after verification.

Knowledge Base & Support
Check out helpful guides in the app or on the website:
•     Getting Started with Your Account
•     Troubleshooting Common Errors
•     Understanding App Features

© 2025 Ithaka Company Limited. All rights reserved.

Frequently asked questions

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